Our plushies are made from high-quality, ultra-soft cotton and premium plush fabric, ensuring a cozy and huggable feel. They are designed to be durable, with reinforced stitching to maintain their shape over time. With proper care, they will stay soft and fluffy for years! 😊

We ship worldwide, with delivery times ranging from 4 to 10 business days depending on your location. After shipping, we provide a tracking code for your order. Please note that any customs fees, duties, or import taxes are the buyer's responsibility, so we recommend checking your country's regulations.

At Fluffy Haven, we prioritize customer satisfaction with a return policy that allows returns within 30 days of receipt. Products must be in their original condition and packaging. While return shipping costs are generally the customer's responsibility, we cover them for manufacturing defects. Refunds are processed after inspection and issued via the original payment method, with processing times varying by provider.

You can reach us at support@fluffyhaven.co

Our customer service team is available Monday to Friday, from 9 AM to 6 PM (London time). We strive to respond to all inquiries within 24 hours. If your matter is urgent, please include "URGENT" in the subject line of your email.